General Conditions

This site is an online shopping service from Skincare by VV.

By ordering a product on the site, you acknowledge having read and fully accepted these general terms and conditions as provided below. For further information, please contact us by email info@skincarebyvv.com.

PRODUCTS
The products offered for sale by Skincare by VV are those that appear on the day displayed on the site, subject to availability.  If the product you ordered is out of stock or is withdrawn due to quality issue or shipping restrictions or whatever reasons, our customer service team will notify you by email within reasonable time for cancellation or partial delivery of your order. We will immediately ship you those items that are available, with the remainder of the order, if not cancelled by us, to be shipped at a later date.

PRICES
Prices are shown on website in Euro, unless otherwise specified.
Prices include all taxes, particularly VAT applicable on the day the order is placed.

If credit card is not denominated in Euro  (€), the final price charged in our currency will be calculated by the issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We reserve the right to modify our prices at any time and without prior notice. However, such modifications will not concern orders accepted by us prior to such modifications taking effect, subject to availability of the items ordered.

PAYMENT
Payments must be made immediately upon placing the order. We accept payment made by VISA, MasterCard, Amex.
DELIVERY
Purchase items will normally be delivered to the address destinated by the customer within 3 – 5 working days (Monday to Friday save and except public holidays) after order has been placed and accepted. The customer is responsible for providing correct and full address of the place of delivery. The customer is responsible for additional local taxes.
RIGHTS OF EXCHANGES 

Products may be exchanged (subject to stock availability) within 10 working days from the date of receipt of the Product provided that:
– Products are in original packaging, intact and unopened.
– The original receipt is presented with the credit card used for online payment.
with the corresponding invoice

Skincare by VV will only accept the product of exchange only in the following situation:
– Mistaken shipments
We apologize for any inconvenience caused by mistaken shipments. Please contact the customer service team by email info@skincarebyvv.com

ORDER CANCELLATION
Our system may cancel orders and we have absolute right to cancel any orders unilaterally for a variety of reasons, including:
• Item unavailable
• Payment information cannot be processed
• The shipment could not be delivered to the address provided
• Duplicate orders

Payment failure

Our Customer Service team will contact you within reasonable time if there are any problems with your order.

COMPLIANCE ASSURANCE RIGHTS AND GUARANTEE

Skincare by VV guarantees that products are free of flaws and defect. Skincare by VV further guarantees the authenticity of those products sold by dealers certified by Skincare by VV Group.

CUSTOMER ACCOUNT
You may register on the site. To do so, you must fill out a registration form. You will then have personal access codes in the form of an email address/password combination. You may use these codes to identify yourself for confirmation of your order. You are solely responsible for the use and safe-keeping of your personal codes. In the event of loss or theft of your password/ personal code, you will be solely responsible for all the loss and damage so incurred.  If you find that your password/ personal code has been stolen or misused by third party, you should inform us immediately so that we will activate the emergency suspension procedure to suspend your ability to log on to the site. To reinstate your login rights, you must make an explicit request to the customer service team using the Contact page. You will then receive a replacement password via email.

DATA PROTECTION
We attach great importance to data protection. That is why we rigorously comply with all legal requirements in force in respective countries regarding data protection upon collection, processing and use of your personal data. We will ensure that relevant laws and regulations on personal data protection will be observed.

LIABILITY

Skincare by VV shall be held liable for any inconvenience, loss or damage arising from the use and operation of the Internet system, particularly service interruption, outside intrusion or presence of computer viruses.
MODIFICATION OF TERMS AND CONDITIONS
Skincare by VV has the absolute right to update the site or any part of the Terms and Conditions at any time as it thinks fit. Please check the Terms & Conditions Session in the website at anytime.

LANGUAGE

If there is any discrepancy on the translated version and the English version of this Terms and Conditions, the English version shall prevail.

Governing Law and Jurisdiction

The interpretation and application of this Terms and Conditions shall be governed by the Laws of Belgium and any disputes relating to this Terms and Conditions shall be resolved in the courts of Antwerpen (Belgium).